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Within a few hours of each other, I received two requests for referral to service providers. One request was for eLearning development providers from fairly large 5,000+ employees based in the US.

We've looked at a few eLearning vendors and haven’t been thrilled. We found the three US vendors expensive and/or light on good ID and the India-based vendors (Tata and Brainvisa) are priced really well, but would require more extensive project, quality and ID management. So the 50K question is do you have any really high quality referrals – that might also be able to come in at reasonable prices and would be able to to turn a 2 or 3-hour ILT into a simple yet sophisticated CBT all the way up to eventual simulations and online custom leadership content?

Likely they would want to have a provider who is fairly local, but not sure about it. They are fairly new to eLearning design and development.

The other request is for providers of new-hire orientation outsourcing companies:

My boss wants me to look up the three (or so) best-in-industry new-hire orientation outsourcing companies. Does anyone have experience in this area to help me out, or at least direct me where to search? That would be MUCH appreciated!

I have a few thoughts on where you might go to search for this, but I would be curious how people who read this blog would go about finding service providers for themselves, or how they would advise these two people to go about it?

For thoughts about this, but from the service providers perspective (especially service professionals such as accountants, attorneys, consultants, etc.) take a look at Social Media for Service Professionals and Social Media to Build Reputation and Reach Prospects – More Ideas.

This month on the Learning Circuits Blog - I asked some very leading questions

If we have responsibility for informal learning, social learning, eLearning 2.0, long tail learning, etc. then ...

• Don't we have to conclude that learning professionals must be literate in these things?
• If so, then what should learning professionals do to become literate?
• Should workplace learning professionals be leading the charge around these new work literacies?
• Shouldn't they be starting with themselves and helping to develop it throughout the organizations?
• And then shouldn't the learning organization become a driver for the organization?
• And like in the world of libraries don't we need to market ourselves in this capacity?
  

If we really care about improving performance, then we need to recognize the scope of our Learning Responsibility and to broaden ourselves to go from Learning Objectives to Performance Objectives and Business Needs.

Kimberly McCollum in The networked nature of information fairly calls me out for asking such leading questions -

They are more like a rhetorical rallying cry to the already converted. “Yes! We should!”

However, in defense, I would point that there's a disconnect between saying "Yes" and the level of understanding and adoption among people in the profession. Go to an ASTD conference and ask about this stuff. You won't find many who even are aware of any of this. I'm personally out to change this, but we are a long way from being in a position to lead.

And let me back up the need with some thoughts from other bloggers on these questions...

The Learning Revolution: Where have all the leaders gone?

It's not necessary to use all the new online tools that are out there but it is necessary to know about them and understand them if for no other reason than it gives you options, and may improve personal and organisational performance.

I don't believe that a learning professional could call themselves as such without being aware of all the latest developments in learning methods /approaches.

Harold Jarche - Skills 2.0

Enabling learning is no longer about just disseminating good content, if it ever was. Enabling learning is about being a learner yourself, sharing your knowledge and enthusiasm and then taking a back seat. In a flattened learning system there are fewer experts and more fellow learners on paths that may cross. With practice, one can become a guide who has already walked a path. As fields of practice and bodies of knowledge expand, a challenge for learning professionals will be to change their tool sets from prescriptive to supportive.

Gina Minks: Adventures in Corporate Education What Competencies do Knowledge Workers Need?

How can you design with these new tools if you don’t understand them? How can you apply them to your existing systematic learning system if you don’t know what the heck wiki even means? So, yes, learning professionals must learn and use these tools, and then apply the tools to their existing framework.

Clark Quinn - Learnlets: Lead the Charge?

The point being that to truly help an organization you have to move to a performance focus, moving people from novice, through practitioner, to expert, and giving them a coherent support environment. To do this, you need to know what’s available. And, consequently, the learning organization has to experiment with new technologies for it’s own internal workings to determine how and when to deploy them to organizational benefit.

Stephen Lahanas - Welcome to The Revolution

We are indeed at a cross-roads in our perception of what learning can or should be be. It is definitely a revolution, one that can be equally applied to both the personal and organizational level.

Those educators who truly believe that the learners come first and that learning is a continual process should not feel intimidated by whatever new technologies emerge that might be applied to education. This is not a threat - it is enhancement that enriches both learners and educators.

Shilpa Patwardhan: Would you trust a firefighter who did not know how to fight fire?

How in the world can we kid ourselves that not keeping up is okay? Would you trust a firefighter who did not know how to fight fire? Would you trust a lifeguard who did not know the latest life-saving techniques? Would you trust a surgeon who did know the latest surgical procedures? Then why should anyone trust learning professionals who wonder whether they need to be familiar with latest technology?

Catherine Lombardozzi - The short answer is yes

If a learning professional wants to be a thought leader in his or her organization around how to support learning in the workplace, he or she cannot be illiterate in these new technologies.

As learning professionals, not only do we have to come up to speed on the technologies, we have to develop a clearer understanding of how these 2.0 technologies can be used to support learning. Otherwise, our organizations will stumble, and we’ll wind up behind instead of ahead.

Kevin Shadix - There's no "I" in "We."

A big mistake made by way too many folks is to preach the good word without having gone through the transformation themselves. Web 2.0 represents a whole mind shift, not just a set of tools. It is the power of “we” not “I”. It is about people creating content together, not the lone, brave hero leading the pack. The only way to “get it” is to try it.

Deb Gallo - Lead the charge?

As L&D professionals it’s up to us to be innovative and introduce the business to tools and methods that will ultimately improve business performance.

We need to develop our competencies, skills and comfort levels with these new tools. Unless you try it you won’t really get your mind around the possibilities they bring or how you might use them in the workplace.

Taruna Goel - New Work Literacies - Leading the Way

I don’t want to be a learning professional who is sitting on the fence and talking about new tools and technologies and hasn’t used any!

Several people suggested that we should use caution when considering any leadership role ...

Kevin Shadix - There's no "I" in "We."

2.0 has implications beyond the learning function, and we need to let other groups discover and figure out for themselves how they want to use them.

Clive Shepherd

The application of web 2.0 to organisations is not exclusively a learning issue - it permeates all aspects of the way in which people network and collaborate. First of all, the web 2.0 concept must be appropriate to the organisation, and this is open to question when you're looking beyond knowledge workers. Assuming it is appropriate, champions can come from many quarters. If learning professionals have really bought into the idea and can demonstrate how they are applying it productively, then they are in a good position to lead the charge. If not, someone else from another business function will step in.

Jay Cross - No, no, no, no.

It’s presumptuous to assume learning professionals are going to be “leading the charge.” This is not some independent effort. Organizational stakeholders better be taking the lead. And we’d better be supporting their vision.

Of course we must use network technologies ourselves. Understanding how to apply social networks to improve organizational performance is a prerequisite for shaping learning and development from here on out. People who are illiterate in network technology need not apply.

Some good specific suggestions:

Kerry McGuire - Live and Learn: What's the real question?

• Find two or three people with wide networks and help them solve a workplace issue using these tools.
• Recruit other people that are passionate to start sending out the same message.

Christy Tucker - Experiencing E-Learning: Leading by Example

If I had to focus on one single skill, it would be lifelong learning. Perhaps this isn’t a skill so much as an attitude.

Peter Isackson - Phoning it in

I would put my effort into making it work from the bottom up and demonstrate how it can achieve other things than self-promotion.

I received a great question from someone relative to my last post - Required Reading for Training Managers where I continue to suggest the benefits of blogging (see Blogging - I'm Pushing Harder Now and Top Ten Reasons To Blog and Top Ten Not to Blog for recaps of much of this). The question was:

What is your assessment of the relative benefits of pure blogging vs LinkedIn Answers and other social networking platform-based discussion venues?

I consider LinkedIn Answers to be quite a different animal. The way I use LinkedIn Answers is to ask specific questions (never open ended or partially thought out the way I do in a blog) that I want to get specific answers or find people with expertise who I can't seem to find by searching LinkedIn normally. This question goes only to my network and then also out to the rest of the world who look at Answers. It's a great way to get help on specific inquiries. But, it's just that.

For example, the question above would probably be okay in LinkedIn Answers, but you might want to change it a bit to be more specific.

LinkedIn Answers is limited in time and does not create any kind of sustained conversation. But it does work across both your own and your indirect network.

Social Network based discussions (for example a Ning network) act like communities. I've had several posts talking about the differences of conversation in communities and those via blogs (network-based discussion). I'd look at:

• Blogs vs. Discussion Groups or Mis-Understanding Blog Reading and Blog Communities
• Blogs vs. Discussion Groups
• More on Blogging and Community Issues

There's a fair amount to consider around the differences. To me blogging is a great engine for network-based conversation and continuous learning. You likely can use a community the same way, but most people don't.

Likely looking at how to Learn and Network with a Blog ways to promote Blog Discussion
and Types of Blog Discussions are also good pieces.

It still comes down to a personal style, commitment level (to sustained learning).

But Wendy and Karyn will tell you it has high value for them. Of course, we all know they are both pretty weird.

I've been blogging on this site now for just over a year, so I thought that just before I head off on my holiday for a couple of weeks, I would leave you with what I feel were some of my best postings over the last year or so.

Creating audio-visual monologues
Back in April 2007 I wrote about a nice bit of free recording and lip syncing software that enables students and teachers to create small animated flash characters like this one.

Interactive presentations
Back in September 2007 I discovered Voice Thread and wrote a tutorial and some teaching tips and some ideas for how to use it.

Creating a mobile phone website
In October 2007 I wrote about how to create your own mobile phone based community using Winksite. This included a demo tutorial as well as an example site for you to try out.

Exploiting two computer-based RPGs
In November 2007 I created some tutorials and teaching materials based around two online Role playing games (RPGs) and looked at how thee could be used for EFL/ ESL.

3B Village 3D browser
In December 2007 3B Village added lots of new functionality to there 3D collaborative web browser and this inspired some teaching tips and ideas based around that.

Soundscapes from Soundtransit
In March 2008 I wrote about a wonderful site for sharing and downloading audio files. I really enjoyed this site as it inspired quite a few teaching ideas and tips.

Iconic teen video
From April 2008 I thought that my best posting was a look at the kinds of videos teens are watching on YouTube and the new micro-genres that are developing through that medium.

Immersive Image Environments
In May I discovered one of my favourite browser plugins and one which I still enjoy everyday- PicLens. I wrote some suggestions showing just how useful i thought it could be in class.

Create your own social network 7 steps
Lastly, in June of this year I wrote about creating a social network using Ning. This was a real learning experience for me and I tried to share some of what I had learned from creating a network for a project i have been working on.

I hope you have enjoyed at least some of these postings. I've certainly enjoyed and learned a lot from producing them.

Anyway, I'm off on holiday for the next couple of weeks and will be back with more mid to late August.

Best wishes

Nik Peachey

Great post from Karyn Romeis -Either it matters or it doesn't. It discusses the all too common issue that learning professionals receive assignments to create learning solutions only to find out that the client doesn't really know what they want/need, and worse yet, really don't care, or the audience isn't willing to give time / attention to it, or you lack SME attention, etc.

There is often the perception on the part of the client that they should be able to say "We want an elearning about health and safety in the workplace" and we will go away for a few days, only to return with an all-singing, all-dancing piece of elearning that covers exactly what they wanted to cover and includes all sorts of sexy graphics and clever interactions.

Later in the post ... she raises a great question.

So when they say the same things of the management development programme they have asked me to develop, but getting access to SMEs and stakeholders is like pulling teeth, well then I have a hard time believing them. When words and actions are mismatched, the true message is in the actions.

Wouldn't you say?

I've discussed similar kinds of issues in What Clients Really Want : eLearning Technology.

But what really struck me as I read this and also took a look back at some of the discussion between Karyn and Wendy (see Please Stop Throwing Stuff at Me!!!!) ...

This is fantastic stuff that should be required reading for all Training Managers.

It's a great example of the value of blogging. It offers Wendy and Karyn fantastic opportunities to help each other out ... sometimes they are the only two leaving comments. But, it is also quite a treasure trove of information on what works or doesn't work in their worlds.

As I'm thinking about it - likely it's a treasure trove for anyone starting out being an eLearning developer / designer. This is what life is really like. This is what you face. This is how they handle it.

This represents some of the best of what blogging is all about!

I had a nice six hour drive today with my wife, Margaret, who is an ex high school counselor and teacher along with all the normal credentials and masters degrees, etc. Part of our conversation was in my changing belief about the importance of learning a bunch of facts that someone can look up at a later time. Does a student really need to know all the state capitals? I argued that it was more important for my kids to know:

a. when they might care about a capital in their life (when they might want to know about a capital) and how to look up a capital (and possibly how to check the accuracy if they are just using google).

than it was for them to know

b. the 50 capitals, states and the locations of the states.

Granted, I am sometimes amazed that people have no clue where a state is and I'm certainly happy that my kids have done well on the capitals/states tests in their lives, but I'm still pretty adamant that we should be looking at aiming at creativity, synthesis, composition, etc. more than memorization. We need to create students who are knowledge-able rather than knowledgeable.

I also had to vent on my poor wife about a question asked by a history professor in college. The class cost me my 4.0 GPA (and I only had to take it because of a weird rule that I couldn't count my AP US History Units against college world history so those AP Units did me no good ... the horror of the situation). In any case, the question was two parts multiple choice. (1) "What was the population in England in 1800?" (2) "What percentage worked in agriculture?". I actually knew the first part, because I believe that fully 10% of the population had moved to London which had grown to 1M people. (Now these facts could be completely wrong some 25 years later, but that's besides the point.) I got part 1 correct. The second part I had to guess between 25% and 35% or some such thing and still don't remember.

I could have told the professor about the move towards more urban and away from agriculture, but he didn't ask that. He didn't know if I knew the important concepts that he stressed in the class. No he had to ask a ridiculous memorization question. I vowed never to ask such a thing or at least to have all open book tests so that such questions were useless. And, I'm pretty sure I stuck to that pledge. But the rest of the world still asks these questions all the time.

And my wife certainly would. She feels it's still important to teach memorization and I don't disagree. You still need memory to be able to pull up how to look up the capitals and when it might apply. But my guess is that your brain would be organized significantly different if you were taught around concepts, and were taught when and how to look-up as opposed to all the little bits.

I get back from the trip and I see a post from Brent - There is no Brain2.0...so why Learning2.0? and I have to jump in and say that I'm not so sure that there's not something along the lines of a Brain 2.0 emerging. I'm not claiming that the brain itself has changed, but instead what's changing is:

• metacognition
• metamemory
• access to information
• access to other people
• access to smart systems

all of this changes what the brain needs to do. A look inside the processing of problems by the brain of someone born today when they reach 40 vs. the brain of someone who is 40 today, I would guess is going to be quite different.

NASA Images was just launched (press release) and it uses software that was partly developed by my firm TechEmpower. It has a bunch of neat features that makes it fun to play with, especially the ability to create different kinds of widgets of groups and images and workspaces. Warning, if you go there and like these kinds of things, prepare to spend a bit of time playing.

In the post - Webinar Software - Adoption Advice - one of the comments I made was:

If you've done webinars, you know that they are different to design and deliver successfully than other kinds of presentations and training.

This is something I learned the hard way. My very first presentation was a large public presentation where they had muted the entire audience (dead silence) and there was no moderator. I was alone in my office. Holding a handset (ouch). So, five minutes into the presentation, I felt completely disconnected from the audience because I hadn't planned for ways to connect and make sure I was doing okay. It was an awful feeling.

Out of that comment, I received a question:

Your post from yesterday brought up an important point and one that I had not considered. That of appreciating the difference between Webinars and other online presentations. I would LOVE to learn more. Today, coincidentally, I am doing 4 webinars (I set aside one day a month for this as a primary outreach tool). Now that you have made this interesting observation, I need to get trained. Where would you suggest I look to understand the nuances? We use GoToWebinar for our events.

I immediately thought of Karen Hyder - who helped me prepare for a couple of sessions and is really great and really thorough. She definitely helped up my game. I also thought of Ann Kwinn and Ruth Clark's book - The New Virtual Classroom.

Knowing who asked the question, he's actually a pretty sophisticated presenter. He doesn't need the basics. And likely he's actually asking about information on differences in design between different types of online meetings (webinars, online presentations, online workshops, online classrooms). And then design specifics for these.

So, I'll definitely make an introduction to Karen, but I'm wondering what else you would recommend around this. Likely a lot of us can use help in this area. Any pointers are appreciated.

It's amazing how you can spend ages looking for something you want and then when you find it a whole bunch of other things come along with it. That seems to be the way things have happened for me with video conferencing. I found and posted about tokbox last week and then came Bubble Comment this week which I wrote about on my Quick Shout blog, and now Bubble Joy!

Bubble Joy is a way of sending short (60 seconds) fun video messages to people.


Click here to see the live video message (only good for the first 50 visitors)

They have a selection of message cards and you just record your video message to go in the middle using a webcam and microphone. The whole thing is very quick and easy to do.

So why use this with EFL / ESL students?

• It's good listening and speaking practice
• It's good fun and easy to do
• It's communicative
• It's creative
• It's free, easy to use, doesn't require registration
• Nice selection of cards

So how do we use this with our ESL / EFL students?

• Well a lot of the suggestions that I mentioned in my posting Video conferencing for EFL will also work with Bubble Joy, but be sure to remember that with Bubble Joy you only have 60 seconds, and the video card expires after it has been viewed 50 times.
• You could also try using it for specific occasions (there are cards specifically for Christmas, Easter, Valentines etc.)
• You could also get students to create messages that match the other themes (What would you say from inside a lion's mouth, inside a shark, on safari) and then build a story to go with the cards explaining why this happened.
• Students could also plan an imaginary holiday and then send a card to tell other as about it (on safari, riding in a hot air balloon etc.)
• Students could use one of the TV or stage designs to give a brief news report. They could each report on their day in class or what they did on holiday, at the weekend or on a class visit.
• They could use the stage or TV designs to record a joke each and then send them round and vote on the best one.
• The cocktail glass card could be used to create warnings against the dangers of alcohol.

See the full range of Bubble Joy designs here:

What I'm not so sure about

• Students need to email the cards, so to avoid them having to share their email addresses it might be better to have the students send the cards to you and then you grab the links and share them in class or on a web page etc.
• It would be nice to be able to upload your own frame to put the video in.
• 60 seconds can be a bit limiting
• Shame the cards expire after they have been viewed 50 times

Well I hope you enjoy Bubble Joy and that it helps you to spread some joy among your students.

Here are some related links:
Great Video Commenting Tool
Video conferencing for EFL
Send Free Video Messages

Best

Nik Peachey

Good question about adoption of webinar software / services - this time from someone who went to my workshop in Cincinnati - Revolution in Workplace Learning - who by the way - called it "awesome." Here's the question:

We are currently moving toward web-based training for an external audience and have been experimenting with a modest product called Ready Talk. It doesn't have any bells and whistles like web cam compatibility or video streaming, online polling, white boards or anything cool like that. We are considering moving to other products such as Adobe Connect.

We are looking into a contract where we have to purchase a minimum of five licenses for the platform. I think we'll feverishly use three of them possibly four, but my office manager thinks I am nuts. I've made the case, or at least the statements on the reduced costs for travel, lunch, and copies we can expect.

What I fear is that we are secretly not committed to the shift in the way we meet. Our webinars have been successful by our standards and for the most part, we've been early adopters of the technology. This tool would make our web-based training and consulting work worlds better with more opportunities for engagement and collaboration online.

I just want to be sure that I'm not committing too heavily.

To me there's a few additional questions embedded here (between the lines):

• Do you need to commit to that particular tool? Can you change out technically fairly easily? Can you change out contractually? Any experience with being able to try these things out and possibly moving later?
• Anyone have concern about adopting Adobe Connect vs. the myriad of other solutions out there? Has anyone had enough experience with Adobe Connect delivered to a wide audience that you can say what kinds of issues they might expect?
• What about all the features mentioned? Are those important in practice?
  

A few thoughts.

First some findings from the eLearningGuild's recent research report on Synchronous Learning Systems:

• Guild members are resoundingly positive in giving synchronous learning very high marks for its impact on their organizations. Specifically, 94.7% are convinced that a SLS is essential to their organization.
• WebEx enjoys the largest market share with 42.6% of Guild members that use a SLS indicating that they use WebEx Training Center. This is followed by Microsoft with 29.3%, Adobe with 24.7%, and Citrix Online with 11.7%.
• 30% of Guild organizations that use a SLS use more than one tool in their organizations.
• Members that receive formal training on how to deliver synchronous learning report much better results than those that receive little or no training.

The last bullet is an excellent point. If you've done webinars, you know that they are different to design and deliver successfully than other kinds of presentations and training.

In addition to the four they list, I've personally had experience with GoToMeeting and GoToWebinar, Elluminate, Centra and Interwise. I've run into a few technical issues with Interwise before. And I used to with Elluminate, but have not had much issue recently.

I personally often adopt whatever is most easily available. I tend not to use a lot of the different features, but certainly like to having polling, recording, chat, screen sharing. In fact, after you've had these features, it sometimes feels weird to be in a presentation hall and not be able to easily poll the audience (and not have a back-channel automatically).

Those are my quick thoughts, but my guess is that there's lots more thoughts out there on what to do around choosing webinar software.

I received a question today and thought that I should post it so that people can weigh in with resources and suggestions.

We are designing curriculum for a graduate program aimed at building skills to be able to work in the eLearning and eContent design and development domain. What curriculum belongs to prepare students to work in the eLearning field?

Obviously, the starting point for this would be existing programs at other schools ...

Any suggestions on good programs that they should emulate?

Certainly look at some of the comments in: Masters Education Technology for some thoughts from people who have attended different programs.

Other related questions ...

What's missing today in these programs that they should consider adding?

Where else should they look for information to help design a good program?

Any help would be appreciated.

Well I never thought I'd say this, but I've become a fan of microblogging! I have to say that it's mainly because of Plurk. When I first saw Twitter some time back I couldn't really understand what all the fuss was about. I had a look at a few 'twitterers' sharing such information as what they had for lunch or that they were washing their hair and decided there are levels of detail at which information stops being informative - if you know what I mean.

Anyway, as the Twitter phenomenon continued to grow and other players joined the market I decided to give it another try. At the beginning of June I started a Twitter vs Plurk comparison. Now almost 6 weeks later, I have to say that for me Plurk has come out as a clear winner. Watch this demo to see why.

• To view the demo in a new window click here (2.7Mb)
• Download the demo as Quicktime movie (4Mb)
• Download the movie for i-pod (5Mb)

What I like about microblogging

• One problem that I constantly have is the amount of information and new things I find that I'd like to share but just don't have time to research and write about. What I have found over the last few weeks is that mircoblogging allows me to share this information, admittedly with less depth, but I've been able to share links to resources that people might find useful, but which I don't have the time to explore in depth.
  
• See my Plurk line here if you'd like to check out the sites I don't have time to write about: http://www.plurk.com/user/NikPeachey
  

What I like about Plurk

• For me the best Plurk feature is the ability to embed video from YouTube and images into the Plurk. This enable users to watch the clip or image without leaving the Plurk interface.
• I also really like the horizontal time line and the way you can scroll back through time lines and thread in comments. Threaded discussion can often become very disjointed and hard to follow on Twitter, but Plurk makes it much clearer which comments are related.
• I like the distinction between friends and fans (friends Plurks can also appear on your line, whereas fans just subscribe to your feed)
• I like the sense of accumulating 'karma' as you develop your plurk presence.
• I love the Plurk widget (you can see it embedded towards the bottom of the right hand column on this page).
• I really like that Plurk gives a choice of verbs for the message
  

So how about using microblogging with EFL studnts
As a teacher you could use microblogging to:

• Share resources and links to useful websites or videos (they open in the interface so students don't have to search around YouTube for them.
• Send out prompts and reminders to students about assignments and due dates.
• You could just use the social aspect to share a bit of what you do each day with them
• Send students images to comment on / describe
  
• Send out words and ask students to respond with a definition.
• Create single sentence assignments that students respond to wit single sentences.
• Create sentences for the students to correct.
• Create a collaborative story. You start the story with one line and each student has to add another using the response feature.
  

Your students could use microblogging to:

• Create a learner diary, recording briefly their language learning activities and insights through the day.
• Ask questions to the groups and get support with new words they find or things they don't understand.
• Post a short sentence each day using a different one of the verbs in the Plurk line
• Share good websites etc.
• Share a little of their world and what they do when they aren't in class.
  

What I'm not so sure about

• It's really hard for a competitor like Plurk to break into a market that Twitter almost invented, so despite the fact that I use Plurk more often and it seems to me a much better product, I've got far more followers on Twitter than I have on Plurk, so the audience potential is much greater with Twitter.
• As ever privacy is something you need to be careful of, and I've found that a few people who have requested friendship only do so to 'spam' my time line. Though that's easy to sort out and stop.

Well which ever you use, whether it's Twitter, Plurk or something else I hope you enjoy your microblogging experience.

Drop me a line if you know of other alternatives, or if you have used these microblogging applications in other ways. As always you comments are welcome (though moderated!).

Best

Nik Peachey

Related links:
See Wikipedia's definition of microblogging
See My Plurk microblog
See My Twitter microblog
See My Plurk demo video on YouTube and grab an embed code.

It's not often that you look at a product and think 'Ah! That's exactly what I've been looking for! And it's free!' But tokbox does seem to be that kind of product for me.

For some time now I've been looking round for a suitable video conferencing type application and while there have been a few that look okay, like SnapYap which I reviewed a week or two back, when I saw tokbox this morning I realised that here was a video conferencing tool that had exactly what I wanted and a bit more.

• To view the demo in a new window click here (3mins - 3.5Mb)
• Download the demo as Quicktime movie (5Mb)
• Download the movie for i-pod (7Mb)

So what do I like about it?

• It's free and doesn't require any downloads.
• I was registered and signed in without disclosing any personal information (apart from email address) within less than 3 mins of finding the site!
• It has a range of ways to communicate including group video conferencing, person to person live video calls, video email messages, and a video feed.
• You can embed videos or your call messages into blogs websites and a whole range of social media sites including Facebook and Blogger.
• You can report inappropriate use and users who are doing 'unsuitable' things with their accounts get deleted.
• Students can use it privately, with groups of friends or publicly.
• I like the inbox idea so you can check your video mail and get alerts sent to your own email inbox when someone wants to call you or has left you a message.
• It has a really nice clean easy intuitive interface.
  

Here's a quick message that I created to show you the kind of quality you can get.

So how could we use this with ELT or EFL students?

• Chinese - video - whispers - Use the video email feature to record a short text. Send it to the first of your students. Ask your student to write down the message and then record it themselves and send it to the next student. Each student should rerecord and send the message on to another, until the last student sends it back to you. You will then see how accurately the message matches to your original text.
• Interactive video learning diary - You could get students to create an interactive learning diary, they could email you their video summary of what they feel they have learnt that day and you could then respond. Your videos would form a good learning record and students would be able to look back at them later and see how they had improved -quite literally - and also hear the improvements in their speaking ability. This is also a great way to give your students one-to-one-time which can often be a problem in class.
• Class survey - You could send a video message to your students with a class survey question that they could respond to. This would be a good way to carry out classroom research, decide on learning goals and make sure that all students had a means to feedback to you in private and on an individual basis.
• Different perspectives - Show some of your students a video clip or picture, that includes a number of people (scenes from films with bank robberies, where a number of people are involved are quite useful for this). Then ask the students to imagine that they are one of the people in the film or picture and they need to describe what happened. Ask them to a video giving their account of what happened. You can then ask the other students to imagine they are detectives and watch the clips your students have created and make notes to piece together what happened. The 'detective' students should then try to recreate the scene using the student videos to guide them. Afterwards they can watch the original film clip or picture together and see how well they did and what they missed.
• Favourite poems or haiku - Students could record themselves reading their favourite poem or haiku, you could then embed the videos into a webpage or blog as a class poetry collection.
• Live tutoring support - This looks like an ideal tool for supporting distance learners and doing 'face to face' tutorials.
• Video interviews - You could get in touch with someone for your class to interview. Just have one computer plus camera set up in class, and a visiting expert, friend or colleague on the other end for your students to interview. They could also interview an expert in groups from home with a conference call.
• Video lesson with conferencing - You could use the conference call to video cast your lessons to a group of distance learners.
• Video twitter - using the feed feature you could create a kind of video Twitter, with your students video micro-blogging about learning English, their day at school, or any topic they find interesting.
• Text and video message - Using the video email feature, you could record a video of yourself reading a text, then add the text within the email message. You could include some errors in the text and get them to watch the video and correct the errors.
• Create a collaborative story - Email students a video with the first line of a story and ask them to record your line of the story and add their own, then pass it back, or pass it on to another student. This way you could build up a story between the group over a period of time.
• Tip of the day, word of the day - Send you students a tip or word of the day by video email. These could be exam tips, study tips, recommended websites, or words and definitions.
• Video dictation - Send a video email of yourself dictating a text and ask your students to watch and write the text in the email and send it back to you for correction.

So why use video conferencing with your EFL / ELT students?

• It' a great real life IT skill as these kinds of tools are going to become a normal part of our day to day work and pleasure daily routine.
• IT adds an element of personalisation to your lessons and materials and can make it easier to build up rapport, especially with distance students.
• It can help you get some one-to-one time with your students.
• You can use it to create some really nice personalised materials.
• Students can use it (with caution) to find people with similar interests to talk to or to do learning / language exchanges.

Possible problems

• As ever be sure your students are aware of how to protect their privacy and that they don't share any personal information or contact details with people they don't know.
• Try to keep any video messages you make quite short or they will become slow / bandwidth heavy to watch. This is almost certainly a tool that will be more useful to broadband users.
• Students are going to need a webcam and a microphone of course.
• Even though inappropriate use can be reported, someone has to see it to report it, so if that is going to be one of your students, make sure they know how to report anything that disturbs them.
• You have to be careful with any tool that enables mass communication, even if it's only email, but despite that I think that tokbox is a fantastic product and one which can really enhance your teaching and your students learning. I think they have come up with a fantastic product that could become a market leader in the field of web based video communications.
• Appearance is important, so watch out for bad hair days, hangovers ad make sure you wear something nice and try to find a room with some good natural light.
  

Fantastic! Hope you and your students enjoy it. Happy EFL video conferencing

Nik Peachey

Similar postings

• Make your own chat room

The title really says it all, but here was my experience ...

I booked tickets for several one-way hops through different cities in a long week of travel on several airlines through Expedia. I needed to make a change to one of the legs and there's no way to do that online, so I called Expedia customer service. For a dual fee - both Expedia and the airline charge a fee for changing the ticket they changed the leg. What I didn't realize is that the customer disservice representative also change the other flights in my itinerary. She read the flight times over the phone very quickly to me (at the time I was wondering why she was bothering to mention the other flights) and I stopped her on the one that had changed and asked her what it was - and yes, she got that one right. The rest she changed from evening flights to early morning flights.

Unfortunately, I didn't catch that she had made that change until I was looking at what time my flight left in the morning of my second day - whoops - I missed the flight already. So I call Expedia. I'm on hold forever and then the rep tells me that, yes, they can see what happened, but that there's nothing they can do about it. I should talk to the airline. I asked repeatedly to talk to the supervisor or someone who would have authority to do something about this (note: the whole time I'm at a client site with them waiting for me to resolve this). The rep absolutely refused to put the supervisor on the phone. Literally refused. They kept refusing and saying there's nothing we can do until I was actually pretty mad and expressing that to the rep.

I finally asked, "So what you are telling me right now is 'screw you mr. customer' and 'you cannot speak to anyone else'." And he said, "Sorry for the situation."

Yikes! I'm still somewhat shocked.

Delta (the airline involved) did handle the situation at a cost of $150 per leg of the journey in order to yank the reservations back from Expedia.

By the way - total time - 90 minutes - 60 minutes with Expedia being put on hold while the rep talked to people. And 30 minutes with Delta waiting for them to answer and then to make changes. My client was understanding about the situation - but that made things uncomfortable to say the least.

From now on, it's go direct with the airline for me. And make sure I tell everyone that Expedia should absolutely, under no circumstances be paid anything. Go ahead and look up travel arrangements, but book direct.

I'm also struggling a bit to figure out what I can and should do here.


By the way - I'm not alone. I did a quick search for Expedia Service and found lots of examples - actually - I didn't see anything that indicates a good experience:

Expedia: Customer Service Shortcomings - Associated Content
Expedia Bad Customer Service

Normally when a PR person approaches me with a story, I'm not all that interested, but this one struck me as a pretty interesting development, so I thought I'd put out the information with a bit of commentary.

Flat World Knowledge, a publisher of free and open college textbooks, today announced it will soon begin the nation’s largest in-classroom test of open college textbooks. The nationwide beta test of its books involves hundreds of students from 15 colleges and universities across the United States. Flat World Knowledge’s free and open textbooks will replace traditional textbooks in a single class or class section at each participating institution. The beta test begins this August and will run through the completion of the Fall 2008 semester.

Flat World Knowledge has built a business model around offering free textbooks to college students. Through their open platform, students will have access to complete textbooks free of charge, with the option to purchase affordable alternate formats of the content (i.e. print & audio versions of the text, podcast study guides, mobile phone flash cards, etc.).

Flat World Knowledge’s mission is to take the best characteristics of traditional textbook publishing - such as expert-written, peer-reviewed and professionally edited texts -- and then flip the old model on its head. Flat World’s books will be open for faculty to customize, and free to students online. Flat World and its authors earn compensation by offering affordable choices to students beyond the free online book, from printed textbooks for under $30 (printed-on-demand), to audio books for under $20, to downloadable and printable files by the chapter, and more. The company supplements its texts with low-priced study aids like DRM-free podcast study guides, digital flash cards, interactive practice quizzes, and more.

Free textbooks. Pretty cool. I wonder if they can make money with the alternative models. If you look at companies like Cramster that provide community and answers to text book problems - often oriented around particular college texts without the direct involvement of the publisher, then you have to believe that there will be communities around text books emerging and likely you can monetize off of that. Just not sure if it will be the publishers.

Eric Frank, Flat World Knowledge co-founder and chief marketing officer. “This new model of textbook publishing will result in increased choices and dramatically lower costs for students. It can enhance learning by giving instructors more control over content, and by leveraging the power of social learning networks around content. Between the oligopolistic practices of the big publishers on one end of the spectrum, and piracy on the other, lies a better solution – open textbooks.”

There's quite a few things in between - and there's also social text books. But this would seem to be a good approach for publishers to stay relevant in a Wiki world. It will be interesting to see what happens.

Fortune Magazine interview with GE's CIO:

Does social networking have a role within General Electric?

We've gone out of our way to call it professional networking rather than social networking. We've been building a professional-networking capability that allows everybody to put in the organization directory the skills that they bring to bear. It's very searchable, so if someone is looking for a particular skill, they can go to that site. That gets about 25 million hits a day, so it really is becoming sort of a heartbeat of the company.

25 million hits a day - wow, that's quite a bit. Not sure what's included there, but wow!

This post is intended to capture a few of the common objections that I hear at various sessions as well as ways that people suggest you overcome those objections. I will update this over time.

Kevin Jones recently went through and captured 15 Objections to Social Learning and some thoughts on responses to these objections:

• Objection #15: Silent Yet Deadly
  
• Objection #14: Prove It!
• Objection #13: How Do You Measure ROI?
• Objection #12: How Will You Measure That It Is Working?
• Objection #11: Too Much Info
• Objection #10: Wasting Time
• Objection #9: They Aren’t Technical
• Objection #8: Out of Date Information
• Objection #7: The Information is Wrong!
• Objection #6: Mixing Things Up
• Objection #5: How Do You Know it’s Accurate?
• Objection #4: Posting Anything, Including Bonobos
• Objection #3: Control of Information
• Objection #2: What Does This Have To Do With Training?
• Objection #1: Socialize!

There's another good post on a related topic - Ten Common Objections to Social Media and How to Respond - includes:

1. I suffer from information overload already.
2. So much of what's discussed online is meaningless. These forms of communication are shallow and make us dumber. We have real work to do!
3. I don't have the time to contribute and moderate, it looks like it takes a lot of time and energy.
4. Our customers don't use this stuff, the learning curve limits its usefulness to geeks.
7. Upper management won't support it/dedicate resources for it.
8. These startups can't offer meaningful security, they may not even be around in a year - I'll wait until Google or our enterprise software vendor starts offering this kind of functionality.
9. There are so many tools that are similar, I can't tell where to invest my time so I don't use any of it at all.

I would also look at establishing policies: Corporate Policies on Web 2.0

I've decided to start naming some of the sources I use to locate new and interesting websites and information. I've decided to do this for a number of reasons

• I just don't have time to write about everything I find, so this gives people the opportunity to find things for themselves and perhaps write about them.
• I always feel guilty that I don't acknowledge the sources of much of the information I get. This isn't because I'm guarding my sources, it has more to do with not working in a very organised way. I tend to mark interesting sites and come back to them later, by which time I can't remember the original source.
• I don't have a blog roll, but I would like to send some kudos to some of the sites and site owners that I feel have really helped me.
• A number of people have asked me how and where I find great sites to write about.
  

If you have a blog and it doesn't appear on this list, please don't be offended, I will try to make this a regular feature as there are so many that I don't think it's useful for readers to put them all into one post.

Lastly, before I get started I would also like to say that the list is not in order of importance, so I'm not saying that any one source is better than another. Anyway, here goes:



KillerStartups
This site is a great source of new websites that have just been launched or are in Beta or Alpha still. One thing I really like about the site is that users can rate the site in terms of its likelihood of surviving. There is some basic information about the new sites, then some reasons why it might succeed and some reasons why it might fail. Users can also add their comments. This is potentially quite a useful activity for students too as it gets them reading and evaluating - valuable thinking and analytic skills practice.



Go2Web20.net
This is another great source and one that I could browse for hours. It also has a really nicely designed interface which shows you the logos of all the sites. If you mouse over the logo you'll see a brief description and clicking on the logo gives you a more detailed description. There's a search engine too, if you know what you want to find. Every time I visit the site I find at least 4 or 5 really interesting sites within a few minutes.



WebWorkerDaily
This is another favourite of mine and is the source of lots of great information and ideas. It's a great place to get ideas, tips and information about ways to work more efficiently with your computer, but tends to be more 'geek' than educationally orientated. Still a great source of information though, and it's well worth checking through the archives if you have some time.



Demo Girl
This is a great source for finding useful sites and demo girl also provides video tutorials showing how to use the sites. There's quite a huge archive of information on her site too, so it's well worth sorting through the archive search categories on the right of the screen.



MakeUseOf
This is another great source of information and in particular web based apps or free software. They tend to focus mostly on free stuff which is handy and they have a great Web2.0 Directory which is worth browsing through, especially if you are looking for a particular tool.

Well that's probably enough to keep you busy for a while. All of these sites provide an RSS feed, so if you don't have time to look through the archives, just sign up to the feed and keep up to date with what's new on them.

If you don't have a feedreader, you can check out my article on Creating a personal hompage using Netvibes as that can really save you some time.

Hope you enjoy these sources and find something useful. More coming in the next week or two.

Best

Nik Peachey

Well it had to happen! As every other kind of site these days has a social network attached to it, why not karaoke too?The site I've been looking at is called RedKaraoke and it has quite a few useful features. There isn't a huge range of songs there yet, but users can upload their own, it also has a web cam feature so for potential singers who want to be seen as well as heard you can have your web cam hooked up while you sing.

As with most karaoke, there are background tracks and you see the words of the lyrics highlighted as you are supposed to sing them. You can rate other singers too and have your own profile as well as take part in forums (mainly used for technical support by the looks of things) and there's also synchronous chat too.

The high ranking singers get pushed to the top, and if you like someone you can leave encouraging messages of support.

So why use this with EFL students?
Anyone who has ever taught a EFL / ELT will know how powerful and motivating music and song can be to help students acquire language, so sites like this can be really useful.

• If your students are interested in music and singing, you can get them along to the site to record a few of their favourite songs (Onlye the more confident students though)
• You can get students to listen and rate other singers too and leave messages for them if they like them (though don't encourage messages to singers they don't like)
• The site has the words and music to quite few songs, so even if your students don't feel confident enough to record themsleves, they could still get some practice in the privacy of their own homes.
• If students do record themselves you can get them to rate each other and see if any of your students can get into the top ranking list.

What I like about it

• Well as ever for me the first attraction is that it's free.
• There are a range of songs and it's not all in English, so if you are teaching or learning other languages then there is potential material here.
• I like that you can have the web cam recording too.
• The interface is quite easy to get around simple to use.

What I wasn't so sure about

• I think this is going to be pretty bandwidth hungry, especially if you are using a web cam too, so only one for broadband users working alone from home.
• The quality of some of the sound files wasn't so great, but that's always going to be the case with Web 2.0 type content.
• Looks from the forum like a few people have had problems with getting their recording synchronised, though I'm guessing that switching off the wqebcam would help with this.
• As with any site where students are asked to register and add a profile, be sure your students know how to protect their pivacy and personal information.

In theory, if you have students who like karaoke, this could be a potentially very useful site. To be honest I'm not a great fan of the art and have to admit that I didn't make recording myslef, but thought I would share the site anyway, as I know some teachers and students really enjoy it.

Hers the ful URL of the site: http://www.redkaraoke.com/

Hope you find this useful

Best

Nik Peachey

I'm a big fan of questions (see Better Questions for Learning Professionals) and as I'm preparing a workshop (Revolution in Workplace Learning) one of the things I stumbled upon is what seems to be a great new question:

Given that eLearning 2.0 (web 2.0, wikis, blogs, social networking, etc.) represents new ways of supporting learning and work ... as a learning professional, what are the new questions that I need to ask as part of analysis?

There must be new questions that we need to ask in order to figure out if and how eLearning 2.0 approaches apply to given performance improvement needs.

In this post, I want to focus on questions that will help identify if there are opportunities for using eLearning 2.0 approaches as part of your performance intervention.

I would very much like to hear your thoughts on this. Some of the questions that come to mind that I would use to:

Identify eLearning 2.0 Opportunities:

Content -

• What content is already shared through other means? Ex. are lessons learned discussed, or work-arounds.
  
• Is there information that can be created and shared coming from either a 3rd party (e.g., a help desk, experts, etc.) or from the audience itself?
• What content gets updated more frequently?
• What reference material is already being created that might be a target?
  

Audiences -

• Who has the pain?
  
• Who's going through an experience that they would want to share?
  
• Who is able and active enough to use the tools to create content?
• Does it align with their motivation or can it be aligned with their motivation?
• Are there natural content creators that we could leverage?
  

So, what questions do you ask to identify eLearning 2.0 opportunities?

On this month's Big Question - Lead the Charge - we are already seeing some interesting responses.

The Learning Revolution: Where have all the leaders gone?

It's difficult to not agree with everything that's in Tony's post an my short answer would be: yes they should, and the good ones already are.

So, of course, I say, great post. :) There are some interesting thoughts in the post, but also

Most learning professionals can only do so much. There's a vacuum of leadership in the adoption of enterprise/web/learning 2.0 tools from learning professionals in senior positions and too many barriers put up by over-zealous HR and IT departments. Over 50% or organisations in the UK are still on Internet Explorer 6 and I've come across some that restrict javascript and all cookie. This makes using something like google docs or pbwiki as an experiment somewhat difficult for the poor, lonely learning professional.

I'm not sure I buy this. Is it okay for a learning professional to be unaware at this point of social media and its impact on learning and work? I can understand barriers to being able to put it into practice (and there are many barriers), but not barriers to being aware. My experience at ASTD recently was that most people were completely unaware of all of this. They have their head in the sand.

Harold Jarche in Skills 2.0:

Today, active involvement in informal learning, particularly through web-based communities, is key to remaining professional and creative in a field. Being a learning professional in a Web 2.0 world is becoming more about your network than your current knowledge.

Gina Minks: Adventures in Corporate Education What Competencies do Knowledge Workers Need?

How can you design with these new tools if you don’t understand them? How can you apply them to your existing systematic learning system if you don’t know what the heck wiki even means? So, yes, learning professionals must learn and use these tools, and then apply the tools to there existing framework.

She lists the tools and what you should know as:

• Wikis: How to edit, how to read, how to link to
• RSS Feeds: What are they, how do I read one, once I have a reader set up how do I scan info collecetd, how do I share info using one
• Blogs: How do I write one. Why SHOULD I write one. How do I evaluate info from one. How do I scan, collect keywords, and rescan to crystallize ideas and information?
• Information Creation tools: Exps: Youtube, SlideShare, Flickr. How do I use. Why/When do I use.
• Tagging: What is this? Why is it important? How do I use with content I create? How do I use to search for info I need?

Great stuff Gina. And there are some good comments in her post including:

A lot of “us” learned these technologies organically, as we needed to. Trying to come up with ways to teach people them all at once is going to be challenging.

If you can come up with ways to show the results of the tools, that people who are attracted to the technology will find ways to learn the tools. Nobody cared about wikis until wikipedia came along. Nobody cared about RSS readers until information overload made them a necessity.

I think the thing we have to be careful of is teaching the tools outside of the benefits.

Clark Quinn - Learnlets: Lead the Charge? talks about how learning organizations must transition from

the perspective from a training group being an expendable cost-center to a learning capability that’s central to organizational effectiveness and performance.

I received a question today and thought I'd ask blog readers if they can help with answers. The question comes from a blog reader who captures a lot of different videos within their organization. They have "over a couple of thousand of video and audio clips that new hires and tenured employees are currently using for on-boarding and training."

What they want to do is to help employees better access the video content. They've seen viddler which allows people to tag specific sections within the video. They are interested in that capability, but also in rating the videos, and especially rating portions of the videos.

That makes me wonder ...

To me it seems that having video rating and/or video tagging for the video as a whole would make sense, but I'm not convinced that it makes sense for portions of the video. Do you think it makes sense to rate / tag specific sections of video? Will it distract learners?

What tools or solutions would you recommend they consider as part of their solution?

Any other thoughts on video ratings or video tagging?

Creating your own personal homepage / feed reader can be really simple to do and can also help you to save time and stay in touch with what's going on in your professional and personal life.


My own personal home page is something I use everyday and have open for most of the day. It brings me the news from all my favourite websites, blogs and yahoo groups and allows me to scan content from 20 -30 different sources within a few moments. This would otherwise take me a few hours!

So when I was asked to design a course to help teacher trainers use Web 2.0 technology in their teaching, I decided that a session on RSS and personal home pages was an essential.

I've been using a yahoo reader for more than 4 years now, but I've become increasingly impressed with some of the other readers on offer and so I decided to have a look around at what else was available. Some of the main ones that impressed me were:

• http://www.pageflakes.com/
• http://www.netvibes.com
• http://www.igoogle.com
• http://www.google.com/reader

Of these my favourites turned out to be Netvibes. So I produced this task list to help teachers set up their own homepage and explore some of the capabilities of Netvibes. Feel free to print and use this yourself if you want to set up your own homepage or use it with other teacher if you would like to help them set up their own page.

• Creating a personal homepage with Netvibes: Six tasks >> (1.3Mb pdf)
  

What I like about Netvibes

• It is quite easy to add feeds from sites and blogs
  
• The visual design is really nice and quite clean and modern with simple block colours
• There is a nice assortment of widgets to add including ones to enable me to check both my Apple DotMac email account and my Yahoo email account from the same page.
• There is some nice localisation of content
• The interface is generally pretty simple and intuitive so a good one to use with people who aren't too IT savvy
• I particularly like that you can set up the 'Web search' widget to search across multiple search engines and a variety of different formats from text to video.
• You can add and name different pages for different topics (one for ELT and a separate one for technology etc.)
• You can have private pages and also have public pages to share with your students.

So why should teachers use a personal homepage?

• There's lots of functionality all in one place, so it can save you loads of time
• You can keep in touch and up to date with blogs and other sites that change almost every day / few hours.
• The Flickr creative commons feed is a great source of images / flashcards to use in class or online.
  

So how can you use this with students?

• You can have your own personal homepage and add public pages for different students / classes to feed them information or publish their work or links to their projects. There's a great example of this which Gladys Baya created http://www.pageflakes.com/gladysbaya
• You can get students to create their own home pages and use the range of resources and widgets to help support their learning. Things like 'to do list' can help to set learning goals and remember homework. Sticky / web notes can be used to help them remember new vocabulary words and definitions.
• There are a host of different widgets from dictionary / thesaurus ones to word of the day, idiom of the day etc which can help our students learn.
• They can set up their homepage to supply them with the kind of English language content they are interested in, from sport to lifestyle.
  

Well I hope you find the task sheet useful and if you don't already have a personal homepage, you try this out. It really is a time saver.

I'd also be very interested to hear comments from anyone else who has their own personal homepage and to hear what you are using to create it. Any other Netvibes fans???

Best

Nik Peachey